If something isn’t right, tell us.
Email
support@allmindsclub.com
with your order number and a short explanation.
Please contact us before posting anything back so we can
confirm the correct next step and return address.
Faulty, damaged or incorrect items
If your item arrives damaged, defective, misprinted or
different from what you ordered, contact us as soon as
possible.
Damaged or defective
Send your order number and clear photographs showing
the issue.
Wrong item
Tell us what arrived and what you originally ordered.
Delivery problem
Send your order number and current tracking status so
we can investigate.
Changing your mind
For standard non-personalised goods bought online, UK
consumers generally have the right to tell us they want to
cancel within 14 days after receiving the goods.
After notifying us, you would normally have a further
14 days to return the goods.
Return postage for a change of mind
Unless we agree otherwise, you are responsible for the
direct cost of returning a standard item when exercising
a change-of-mind cancellation right.
Trying something on
You can examine an item as you reasonably would in a shop.
If handling goes significantly beyond that and reduces the
value of the item, the amount refunded may be affected
where applicable law allows.
Personalised products
Different cancellation rules can apply to goods genuinely
personalised or made to a customer’s particular
specification.
If we offer such a product, any relevant restriction will
be explained before you buy it.
Refunds
Where a refund is due, it will normally be made using the
original payment method.
For returned goods, we may wait until the goods have been
received back or until you provide evidence that they have
been sent, where applicable law permits.
NEED HELP?
Start with your order number.
Email
support@allmindsclub.com
and tell us what happened.
Your statutory consumer rights are not affected by this
policy.